Customer Service is surely lacking in our day and age; and it is extremely important that we put our foot down and demand change.
Some people feel that the old way of doing things is out of date but let me just say this...customer service is one of those things that should never go out of style.
It is very important that we demand respect from those who serve us as well as we give respect to those who are serving us. Rudeness is not an option.
The companies, these days, don't take the time out to train their staff like back in the 90's and before. They just give them the ins and outs of the job but forget about the courtesy part that goes along with training.
Example...I went into McDonalds and was standing there waiting for the young lady to acknowledge me but she just stood there staring at me. I asked her was she ready for me and she said; why do you think I'm standing here. Now, because I'm such a nice person and because I have respect for everyone-- I decided to give her some advice instead of cursing at her. By the time I was finished with her she was smiling and saying thank you to me. Sometimes I think these kids just need a some guidance instead of just throwing them into things.
So the next time someone gives you attitude...give them some advice and lets get that oh, so great customer service back that we all miss so much!
Til next time, ladies and gents.
Renee from Mt Airy Philadelphia